We want to make sure every purchase with Haptics works for you. Firstly, any damages will either be refunded or credit. Outside of damages, all sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued. All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition. Please visit the returns form (https://return.hapticsusa.com/) if you would like to start an RMA. After the form has been filled we will reach out to you within 48 hours.